RUBY RECEPTIONISTS, INC

PRIVACY POLICY

Last Updated: March 2026

Ruby Receptionists, Inc., our subsidiary Pure Chat, Inc., (collectively, “Ruby,” “us,” “we,” or “our”) takes the privacy of our customers, our customers’ end users, and our website visitors (“User”, “you” and “yours”) very seriously. This Privacy Policy outlines our policies on the privacy of Personal Information (as defined herein) that we collect via the Internet and/or delivery of our Services (as defined in our Service Terms and Conditions located at https://www.ruby.com/terms/). Capitalized terms used herein but not defined will have the meaning given them in our Terms. If you have any questions on the use of information collected on our Site or used for the delivery of our Services, please feel free to contact us at billing@ruby.com.

As used in this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, such as:

• Identifiers (e.g., name, address, telephone number, email address, username);
• Sensitive Personal Information (e.g., government identification number; racial or ethnic origin; religious beliefs; health information; contents of messages when we are not the recipient);
• Protected classification information (e.g., race, citizenship, marital status, medical condition, sex, sexual orientation, veteran or military status);
• Biometric information (e.g., voice, keystrokes, behavioral or biological characteristics);
• Internet or other similar activity (e.g., browsing history, content interactions);
• Employment-related information (e.g., current or past employment);
• Non-public educational information, including information protected under the Family Educational Rights and Privacy Act;
• Commercial information (e.g., products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
• Inferences drawn from Personal Information to create a profile about preferences, characteristics, trends, predispositions, behavior, attitudes, intelligence, and aptitudes.

Personal Information does not include (i) publicly available information; (ii) aggregate information, meaning data about a group or category of Services or Users from which individual identities and other Personal Information has been removed; or (iii) deidentified information that cannot be easily linked back to the individual. We collect your Personal Information (a) with your consent; (b) if we have a legitimate interest in doing so; or (c) as authorized or required by law. Personal Information as used herein includes Personal Data as defined by applicable law. We collect Personal Information from these sources:

Consumers

We interact with consumers (“Consumers”) who call, text, message, or communicate with us as a service provider to you and our other customers (“Customers”):

• We collect and use Personal Information from Consumers via phone, text, chat, text-to-chat, email, SMS, MMS, or other channels as needed to provide our Services to our Customers.
• If you are a Consumer contacting one of our Customers, we may collect your contact information or other identifiers, as well as Personal Information like the contents of your message to our Customer you are contacting.

Customers

We collect and use Personal Information from our Customers with your consent and according to your instructions, as follows:

• When you sign up as a Customer, we will collect information about your company such as name, email, phone, and other identifiers for yourself or your employees.
• You as a Customer may provide us with your employee’s identifiers or employment-related information.
• We collect any information you submit via the mobile application, Customer self-service portal, or other software.
• If you collect technical information about your Consumers’ online activities, you may share that information with us.

Note that you are solely responsible for ensuring you are authorized to share Personal Information with us for any purpose. We reserve the right to refuse your instructions to collect or process Personal Information about another individual without their consent.

Your Inquiries

If you contact us as a potential new Customer or for any other reason, we will collect Personal Information from you to respond to your inquiry:

• If you request information about our Services, we will collect your name, email address, and other contact information as needed.

SECURITY

Our Site takes every precaution to protect our Users’ information. If we ask you to enter sensitive information, that information is encrypted using SSL. While we use SSL encryption to protect sensitive information online, we also take steps to protect your information off-line.

COOKIES

A cookie is a piece of data stored on your hard drive containing information about you. The usage of a cookie is not linked to any Personal Information while on our Site.

WEB SERVER LOG FILES

We use IP addresses to analyze trends, administer our Site, track Users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to Personal Information.

SHARING

We may disclose Personal Information for a business purpose to:

• Work closely with our affiliates (“Affiliates”) to identify mutual or shared Customers.
• Pay a referral fee to your professional association if a Customer is a member.
• Vendors that provide us with services (“Service Providers”).
• Disclose Personal Information to Service Providers we use for advertising purposes (“Advertisers”).
• Law Enforcement and Other Governmental Agencies when necessary.
• Other Third Parties as permitted by applicable law.
• Share aggregated or deidentified information for marketing or other purposes.

NOTIFICATION OF CHANGES

If we decide to change our Privacy Policy, we will post those changes on our Site so Users are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

QUESTIONS

If you have any questions or concerns or would like more information on this Privacy Policy, please email billing@ruby.com.

State SPECIFIC Privacy Laws

State laws, including the California Consumer Privacy Act ("CCPA"), provide specific rights to Consumers within those states with respect to the Personal Information collected. This includes rights to request access to and deletion or correction of such Personal Information.

CALIFORNIA PRIVACY POLICY

Your privacy is important to us at RUBY. If you are a California resident, you have certain rights with respect to the collection, use, transfer, and processing of your personal information, as defined by the CCPA.

What Information Do We Collect?

Categories of Personal Information:

Sources From Which Personal Information Is Collected

• Directly from you
• From your interaction with the Services
• From publicly available sources
• From third parties

Business or Commercial Purposes for Which Personal Information Is Collected

• To provide customer support
• To carry out obligations from contracts
• To notify you about changes in our services.

Individual Rights

• Right to Know: Request information on personal data collected, shared, or sold.
• Right of Deletion: Request deletion of personal information.
• Right to Opt-Out: Opt-out of the sale or sharing of personal information.
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising privacy rights.
• Right of Correction: Request correction of inaccurate personal information.

Submitting Requests

You can submit your request by emailing us at billing@ruby.com or by toll-free phone at 1-800-207-7920.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email billing@ruby.com, via phone at 866-611-7829.